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Privacy Policy

Presidium is committed to protecting your privacy. Please read the Privacy Statement below to understand the collection, use and treatment of your personal information, including your rights associated with the kinds of information we may collect, in connection with our products and services. By participating and continuing to navigate this website, you indicate your consent and agreement to the collection of your personal information and the contents herein.

Any such modifications shall constitute an affirmative acknowledgement by you of the modifications and agreement by you to abide and be bound by such modifications, whether or not you have reviewed them. As such, Presidium recommends and advises you to visit this web page to review the prevailing Presidium Privacy Statement. If you do not agree to the terms of use, please discontinue the use of this website immediately.

Why should you share your Personal Information with Presidium?
Sharing your personally identifiable information enables us to offer you a number of benefits. It will make it easier and more convenient for you to:

  • Register your purchase so you can receive all the benefits to which your purchase entitles you;
  • Request information specific to your interests;
  • Receive personalised messages and special offers that are relevant to your interests;
  • Save time by storing your preferences;
It will also allow us to conduct market research to help us develop better products, to provide better customer service, and to improve our website.

You can also share your personally identifiable information with us by returning the reply card that comes with the product you have purchased or by communicating with our Personal Information Management Officer by e-mail, telephone, or in writing.

How your Personal Information is collected
This Presidium Privacy Statement relates solely to personal information supplied by you or collected from you as a result of your access to, or use of the website. Your personal information may be supplied by you or collected from you as a result of the following:

  • Registering or purchasing a product on the website;
  • Requesting warranty service status or repair policy on the website;
  • Browsing, using, participating in any activities or services on the website; and
  • Posting notices on the website and responding to online surveys, polls and newsletters.
Presidium may also obtain your personal information from other parties outside Presidium. This includes the buying of a business of which you already are a customer or the disclosure of your personal data by one of our partner companies. If you do not want us to use your personal data, which you have not provided to us yourself, you can let us know by contacting us at the address listed below.

How we may use your Personal Information
Presidium respects the privacy of your personal information. Any personal information supplied by you or collected from you as a result of your access to, or use of the website will be used for the following purposes only:

  • To update and enhance our records, and to advise you of other products or services which may be of interest to you;
  • To improve the design and marketing of our range of products and services for your use; and
  • Enable access or use of a service on the website.
The personal information supplied by you or collected from you as a result of your access to, or use of the website may be transferred within the Presidium group of companies in different jurisdictions. You should also know that your personally identifiable information may be transferred from your home country to other Presidium Authorised Dealers around the world, who may communicate with you about our products or special offers you may find useful.

Please note that Presidium may use overseas facilities to process or back up its information. As a result, we may transfer and store your personal information to our service provider or our data processors overseas. By using this website, you consent to such transfers.

Security of your Personal Information
Your personal information will not be disclosed by us to any third party, unless we have your permission or we are under a legal obligation or duty to do so, except for disclosures to the following individuals or entities which you agree to:

  • a) Government authorities or regulators;
  • b) Our professional advisers, including without limitation our lawyers, accountants and auditors;
  • c) Our third party service providers (including those who provide payment, administrative or other services to us, in connection with the operation of the website and/or of our business or data processors);
  • d) Any agent acting on our behalf; and
  • e) Our business alliance partners.
Presidium will not sell or provide your personal data to other third parties to allow them use of your personal data for their own purposes, unless as part of the sale of our entire assets or sale of our business as a going concern. Presidium will also not share any personal financial information you provide (such as credit card information) with other parties unless this is needed to handle your order, process our invoice, or prevent/combat fraud.

Safeguarding your Personal Information
Presidium wishes to assure you that your personal information will be treated with the highest standards of security, and we will endeavor to take all reasonable steps to keep any information, which we may hold about you, secured. Unfortunately, despite the aforementioned technology and security features, no data transmission over the Internet can be guaranteed to be fully secured, hence we will not be held responsible for events arising from unauthorised access to your personal information.

In such instances, Presidium will not be held responsible for events arising from third parties gaining unauthorised access to your personal information. It is also important to note that from time to time, this website may provide links to other websites. You should review carefully, the Privacy Statements on those websites, as they may differ from the Presidium Privacy Statement.

Any personal information supplied by you or collected from you as a result of your access to or use of the website is retained by Presidium, for as long as, the purpose for which the data was collected continues. Your personal information will subsequently be destroyed or de-identified from you unless its retention is required to satisfy legal, regulatory accounting requirements, or to protect our interests. As a general rule the maximum retention period is seven (7) years from the date of receipt or collection by us from you.

Cookies and Website Logging
In order to improve our services to you, we also use automated tracking devices such as a “cookie”. A cookie is a small amount of data that our web server sends to your web browser when you visit certain parts of our website and the use of which is intended to assist our understanding of your interest in our website. However, you can always choose to disable cookies from being stored on your computer by changing your browser settings. Disabling cookies, however, may result in a limited experience of our functionality and services and in some cases, may mean that we are unable to provide you with those services, or parts of those services, that you have requested. Some of our business partners whose content is incorporated into or linked to the website may also use cookies. However, we have no access to or control over these cookies.

The use of your personal information will be kept to the minimum required in order for us to continually monitor and improve our services to our customers and keeping you informed about our products, services and other opportunities within Presidium.

Presidium is unable to distinguish the ages of users accessing the website. If you are under 13 years old, please obtain consent from your parent or guardian before you access the website and submit any personal information to us. Should a parent or guardian have reason to believe that a minor has provided Presidium with personal information without their prior consent, please contact us to ensure that the information is removed and to unsubscribe them from any promotional contact opportunities.

Your Rights
Once you have provided us with your personally identifiable information, you will have reasonable access to that information so you can change or delete it. You may do this by accessing your online profile, or by requesting a copy of your profile at the contact address listed below. Please note that because Presidium sells products in hundreds of countries, you may have previously provided us with personally identifiable information through reply cards, call centers, or in some other manner. Your decision not to register now will not affect the information you have already provided to Presidium. Of course, you will always have the option to unsubscribe to any online contact from Presidium or change your personal profile information.

If you have any questions concerning this Presidium Privacy Statement, please contact our:

Personal Information Management Officer
Presidium Instruments Pte Ltd
Unit 7, 207 Henderson Road,

Singapore 159550

Tel: (65) 6771 9760
Fax: (65) 6278 2133
You may contact our Personal Information Management Officer if:

  • You wish to ask us any questions regarding our Privacy Statement;
You wish to request a copy of your personal data, change or delete your personal data;
  • You become resident of another country outside the Republic of Singapore and is therefore subjected to different rules and regulations outside the Republic of Singapore, in relation to the collection, processing, use and storage of personal information;
  • You wish to opt-out from receiving any information of our products and services at the point of collection or future personalised offers or information from Presidium; and
  • You do not want us to use your personal information or to share your personal information with third parties.
Please allow at least 10 business days for us to process your request, upon receipt of your written request or e-mail communication with us.

If you submit your personal information to us, we will deem that as your consent and agreement to this Presidium Privacy Statement. Please note, if you decide that you do not want Presidium to use your personal information or to share your personal information with third parties, you understand that this may in some cases, impact the availability of services (such as the e-warranty) and the quality of services that Presidium may provide to you, and may mean that the services provided to you (if possible) by Presidium, may not be customised for your use, or be user- friendly and efficient.

This Presidium Privacy Statement is not intended to, nor does it, create any contractual rights whatsoever or any other legal rights, nor does it create any obligations on us in respect of any other party or on behalf of any party.

Presidium reserves the right in its sole and absolute discretion to modify without prior warning or notice this Presidium Privacy Statement. You agree that your continued use of this website after such modifications, shall constitute an affirmative acknowledgement by you of the modifications and agreement by you to abide and be bound by such modifications. As such, Presidium recommends and advises you to visit this web page to review the prevailing Presidium Privacy Statement.